Troubleshooting Voice Recording

Scenario:

A student is not able to record their voice in a Speak Agent activity.

Steps for Fixing a Blocked Microphone:

On some devices, like Chromebooks, the computer may prompt students to "allow" or "block" use of the microphone. Students should always choose Allow. If, however, they accidentally choose "block," there's an easy way to unblock the mic, so the student can record their voice. The following illustrations are for the Chrome web browser.

  1. First, look for the little "blocked" icon, shown inside the red circle in the image below. Then click that little icon.
    blocked-mic-1
    The blocked mic icon looks like this:  blocked-mic-icon

  2. Next you will see a dialog box. Choose the option that says Always Allow (speakagent.com). Press Done.
    blocked-mic-2

  3. Voice recording should now work! If not, try reloading the activity.

badge-70x70_super_sleuthMission accomplished!